FREQUENTLY ASKED QUESTIONS
MY ITEM IS DAMAGED, WHAT DO I DO?
We package our items as securely as possible but from time to time in transit breakages may occur. Should you receive a damaged item, please email us using our contact form here or via our social media platforms. we will be more than happy to reissue your postage costs and offer you either a full refund or a replacement.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major debit and credit cards as payment, including Visa and Mastercard.
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Unfortunately, we are not able to process orders using cheque's or postal order'
IS WHAT I SEE ON THE WEBSITE AN ACCURATE REPRESENTATION OF WHAT I WILL RECEIVE?
In most instances yes, however please bear in mind that each crystal is different and varies in colour/shape slightly. This will be clearly mentioned in the description of the product as well! All items are sold individually unless otherwise stated in the product description
CAN I CANCEL MY ORDER?
If your order has not been processed, we may be able to cancel your order before it is despatched. Please email us using our contact form here.
If your order has already been despatched, please follow the returns procedure once your items arrive and we will sort out your refund as soon as we receive the items back.
ARE THE CRYSTALS WE SELL REAL?
Yes - we only stock genuine crystals and work with trusted suppliers to ensure authenticity
ANY OTHER QUESTIONS?
We want to make all our customers happy - If you cannot find an answer to your question, please email us using our contact form here and we will reply to your email within 24 hours, unless you have emailed on a Saturday or Sunday, in which case we will respond on Monday
WHAT IS THE COST OF DELIVERY?
The cost of delivery is a flat £4.50 to anywhere in the UK and if your order comes to more than £80 delivery is free to UK mainland addresses.
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We do not currently ship abroad.